---
title: "FAQ's"
slug: "faq-s"
status: "update"
updated: 2026-09-04T18:27:48Z
published: 2026-09-04T18:28:00Z
canonical: "clickup-help.up.ac.za/faq-s"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://clickup-help.up.ac.za/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ's

About the FAQ's

These questions were populated from the feedback received from a lecturer survey in August 2026. **We are actively in the process of updating and answering these questions**.

Please select the follow option to be notified when this page gets updated. ![follow_page.png](https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/follow_page.png)

The Frequently Asked Questions page, has been organised in five categories of questions.

**Instructions**: Short answers are provided directly below each question. For more complex topics involving step-by-step screenshots or video tutorials, click the question to open a dedicated help page.

## Calculation Logic & Accuracy

1. **[How do I set up a "Current Grade" calculation that accurately reflects student progress?](/v1/docs/current-grade-year-modules)** **Context**: Many lecturers find it difficult to set this up for year-long modules or modules where marks (like QuestUP) are only imported later.
2. **[Can I assign a Grade Category to a Calculated Column?](/v1/docs/category-for-calculated-column)** **Context**: A recurring frustration is that calculated columns cannot currently be assigned to categories, which complicates sub-totaling.
3. **[How do I use "Grading Rules" to drop the lowest mark in a category?](/v1/docs/drop-score)** **Context**: There is confusion about how dropping grades affects weighted calculations and whether those "dropped" marks are visible to students.
4. **Why does my weighted total in the Gradebook differ from my Excel spreadsheet?**

| Context | Answer |
| --- | --- |
| Lecturers reported discrepancies between external formulas and the Gradebook's internal logic. | Often we find that the categories in the clickUP calculation contains gradable items that should not be part of the calculation. [Review the assigned categories](/v1/docs/categories#view-assigned-categories). |

## Administrative Tasks & Student Management

1. **How do I exempt multiple student from a specific assessment?**

| Context | Answer |
| --- | --- |
| Doing this manually for large classes is described as "tedious"; lecturers are looking for more efficient or "automatic" ways to handle exemptions. | Unfortunately, this is not yet possible. There is an idea logged for this on the idea exchange. |

1. **[How do I provide an "Exception" (such as an extra attempt or different due date) for a specific student?](/v1/docs/exception-for-a-student)**  

**Context**: This is a frequently used but sometimes challenging feature to locate and implement correctly.
2. **[What is the best way to copy my Gradebook setup from a previous module?](/v1/docs/copy-gradebook)**  

**Context**: Many find the "Copying Gradebooks" process challenging or prone to errors when moving between semesters.
3. **[How do I align my Gradebook categories with the assessments listed in my Study Guide?](/v1/docs/align-gradebook-catergories)**  

**Context**: Pedagogical alignment is a priority for many, but the technical setup often feels heavy or counter-intuitive.

## Rubrics & Practical Assessments

1. **[Can I use a rubric to grade a student if they haven't "submitted" a file?](/v1/docs/offline-assessments)**  

**Context**: For clinical rotations or practical sessions (OSCEs), lecturers want to use the rubric tool without requiring a placeholder submission.
2. **[How can I see which specific evaluator or marker graded a student when using a shared rubric?](/v1/docs/shared-rubric)**  

**Context**: Coordination in large departments with multiple markers is a noted challenge.

## Troubleshooting & Visibility

1. **[What is the difference between "posting" and "not posting" marks, and how does it affect calculations?](/v1/docs/grade-visibility)**  

**Context**: There is significant confusion regarding when students can see their progress versus when a mark is "official."

## Integration & Data Handling

1. **[What is the correct file format for uploading marks from Excel to avoid errors?](/v1/docs/excel-format-for-uploading-grades)**  

**Context**: File formatting is a common point of failure when trying to sync offline work with ClickUP.
2. **[How do I prepare my Gradebook data for seamless integration with PeopleSoft?](/v1/docs/prepare-gradebook-for-peoplesoft-import)**  

**Context**: The transition from the Gradebook to final PeopleSoft uploads (including handling codes like 989) is a high-stress task for many.