---
title: "Uploading Question bank with Respondus"
slug: "uploading-question-bank-with-respondus"
updated: 2026-01-20T07:56:51Z
published: 2026-01-20T07:56:51Z
canonical: "clickup-help.up.ac.za/uploading-question-bank-with-respondus"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://clickup-help.up.ac.za/llms.txt
> Use this file to discover all available pages before exploring further.

# Uploading Question bank with Respondus

:::(Error) (Apple Mac Computers)
**Please note**: Respondus currently does not work on MAC computers. 
:::
The Respondus software enables you to import certain question types (multiple choice, multiple response, true and false, essay, fill in the blank, and matching) into clickUP without having to create each question individually in clickUP, which will save you time. The University of Pretoria has acquired a campus-wide license for Respondus. To install the software on your computer and import the questions into clickUP yourself, follow these steps:
1. [Install the Respondus software on your computer](/v1/docs/uploading-question-bank-with-respondus#install-and-setup-respondus).
2. [Prepare the questions in MS Word in the Respondus format](/v1/docs/uploading-question-bank-with-respondus#prepare-questions-in-microsoft-word). 
3. [Use the Respondus software to publish the questions to clickUP](/v1/docs/uploading-question-bank-with-respondus#upload-the-file-into-respondus-and-publish-to-clickup).

### Install and Setup Respondus

1. [Download and install Respondus 4 Campus ]( https://eduvation.up.ac.za/respondus/Respondus4Campus-v410-02.exe )(12 May 2025 - V4.1.0.02) The name of the installation program is “Respondus4Campus.exe.” Double-click the file to run it.
2. Once installed, start **Respondus** on your computer. 
3. A popup will open that requires the **Institution name**, **Local support contact**, and **Installation Password**. Find the information needed for these fields in  [this document](https://clickup.up.ac.za/bbcswebdav/pid-313826-dt-announcement-rid-58073305_1/xid-58073305_1){target="_blank"} that is only available to UP Staff. Sign in with your UP portal username / password.
4. Click on **License**.
5. Choose LMS Personality: **Blackboard**. Click **OK.**
6. Go to **File**, then select **Preferences**.
![Respondus File preferences](https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/Respondus%20File%20preferences.png){height="200" width=""}

7. On the **Edit and Publish** Tab, select the settings to once-off *Randomise answers in Multiple Choice/Response* and to create *Random blocks, linked to pools*. 
![Once off edit and publish settings](https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/Once%20off%20edit%20and%20publish%20settings.png){height="" width=""}

   5. Click **OK.**

### Prepare questions in Microsoft Word 
1. Create questions in the Microsoft Word file according to the **Standard format**described below.  [Download the document ](https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/Standard%20Format%20for%20Importing%20Questions%20with%20Respondus.pdf){target="_blank"}.
@(Embed)(https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/Standard%20Format%20for%20Importing%20Questions%20with%20Respondus.pdf){height="320" width="640"}

2. Save the MSWord document to a rich-text (.rtf), text (.txt), or Microsoft Word (.doc) file. It is then ready to be imported by Respondus.

### Upload the file into Respondus and publish to clickUP 
 
![Importing questions with Respondus](https://www.youtube.com/watch?v=TKfQnu8hpYM){height="480" width="640"}

  1. Open **Respondus** on your computer. You will see a number of tabs at the top that will guide you through the process.
  

![Respondus Tabs](https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/Respondus%20Tabs.png){height="" width=""}

  3. Click on **Start> Import questions**
  4. Select the type of file you created with your test questions, browse for the file you created.
  5. Provide a descriptive name for the set of questions you will import. 
  6. Check on the **Preview** button that question numbers and titles correspond. If not, you can edit  the Microsoft Word  file and upload again, otherwise, note the missing questions and add them as in  step 6. 
  7. If the **Preview** indicate that questions imported correctly, click on **Finish**.
  8.  The **Edit** screen will open. You may add other types of questions inside Respondus on this screen if needed.  Select the question type, Fill in  the fields and Insert questions into the list.
   9. Click on **Preview and Publish**, then on **Preview**.
   10. Click on **Preview the file**. Check that the question feedback is below the line! If there are errors, click on **Modify Item** and the top of the screen. It will open the **Edit** tab where you can correct the errors.  
   11. Click on **Preview and Publish**, then on **Publish**, and **Publish Wizard.** 
   12. Select **Publish to single course**, click **Next**. The first time you use the wizard, you will have to setup Respondus to communicate with clickUP. The steps to follow are [below](/v1/docs/uploading-question-bank-with-respondus#setup-respondus-to-communicate-with-clickup).
   13. The popup screen will inform you to log into Blackboard and click on Continue after Login. Click **OK** to remove the popup.
   14. The **clickUP Login screen** will display. Fill in your clickUP username and password, click on **Sign In**.
   15. At the top of the screen that opens, click on **Continue after Login.** The  clickUP screen will disappear.
![continue after login](https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/continue%20after%20login.png){height="" width=""}

   16. Go back to Respondus. A popup screen will display (When the login process is complete, click OK below to continue). Click the **OK** button.
   17. Click on **Next**.
   18. In the **Course to publish to** dropdown list, choose the module for which you created the questions.
   19. Select **Create a new pool**, and provide a name for the pool. This name will display in the clickUP Pools area and will be used to select questions when you set tests. 
   20. Tick all the additional options.
![Respondus course and settings](https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/Respondus%20course%20and%20settings.png){height="" width=""}


   22. Click **Next**.
   23. A screen will appear that displays the status of the import of the questions into clickUP. Wait until the message appears that indicate a successful completion of the process.
   24. Click on **Finish**.
   25. Log into the **clickUP Ultra Module** that you selected for the import.
   26. Click on **Manage Questions** in the **Details & Actions** area.
   27. Your new pool will be displayed in the list. Click on the name of the pool to see the questions. 

![new pool in ultra published from respondus](https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/new%20pool%20in%20ultra%20published%20from%20respondus.png){height="" width=""}

[A test can now be created](/v1/docs/create-test), using the questions from the question bank. 

### Setup Respondus to communicate with clickUP
This process is done once only when you use the **Preview and Publish** process of an assessment for the first time. 

1. Click on **Preview and Publish** Tab, then on **Publish**).
2. Click on **Publish Wizard.**
3. Select **Publish to single course**.
4. Click on **Next**.
5. Select **Yes, check for preconfigured server settings**. Click **Next**.
7. Type in *clickUP* at  **Enter a name to describe the Blackboard server**. Click **Next**.

![Set up wizard naming server](https://cdn.document360.io/8ea693b1-555d-4973-acf4-f29e9965c563/Images/Documentation/Set%20up%20wizard%20naming%20server.png){height="" width=""}

9. The popup screen will inform you to log into Blackboard and click on the Continue after Login. Click **OK** to remove the popup. 
10. Click on **OK** on the next popup.
11. If a screen asks you if you want to make changes to your computer, choose **Yes**.
12. The **clickUP Login screen** will display. Fill in your clickUP username and password, click on **Sign In**,
   14. At the top of the screen that opens, click on **Continue after Login.** The  clickUP screen will disappear.
   15. Go back to Respondus. A popup screen will display (When the login process is complete, click OK below to continue). Click the **OK** button.
   16. A popup message may indicate that the connection test is still in progress - wait for the completed message.
   17. When the popup indicate that a server has been added/updated, click on **Finish**.
   18. Continue with the **Upload the file into Respondus and publish to clickUP** process from step 12.