--- title: "QuestUP support and contact details" slug: "contact-details" description: "Find contact details for test scheduling, lab bookings, IT services, and accessibility support across Hatfield, Groenkloof, Prinshof, and Onderstepoort campuses." updated: 2026-10-19T11:45:31Z published: 2026-10-19T11:45:31Z canonical: "clickup-help.up.ac.za/contact-details" --- > ## Documentation Index > Fetch the complete documentation index at: https://clickup-help.up.ac.za/llms.txt > Use this file to discover all available pages before exploring further. # QuestUP support and contact details #### Contact details for test and exam scheduling, lab bookings, Information Technology Services (ITS), Education Innovation (EI) support, and Access Disability and Inclusion Services (ADIS). ## Who should I contact? | What you need | Where to go | | --- | --- | | A lab booking or booking query | [Lab bookings](/software/docs/contact-details#lab-bookings) | | Test week and exam scheduling | [Scheduling Office](/software/docs/contact-details#scheduling-office-so-for-test-weeks-and-exams4) | | ITS lab contacts | Choose your campus: [Hatfield](/software/docs/contact-details#its-contacts), [Groenkloof](/software/docs/contact-details#its-contacts1), [Prinshof](/software/docs/contact-details#its-contacts2) or [Onderstepoort](/software/docs/contact-details#its-contacts3) | | EI support | Choose your campus: [Hatfield](/software/docs/contact-details#ei-supportlocation-it-building), [Groenkloof](/software/docs/contact-details#ei-support1), [Prinshof](/software/docs/contact-details#ei-support3) or [Onderstepoort](/software/docs/contact-details#ei-support4) | | Accessibility support, ADIS registration or concession letters | [ADIS](/software/docs/contact-details#accessibility-support-and-concessions) | ## Lab bookings #### Hatfield, Groenkloof and Prinshof 1. Sign in to the [UP Portal](https://www1.up.ac.za/). 2. Open [Online Venue booking](https://scientia-rb-pretoria.azurewebsites.net/) system. 3. Under **Make a Booking**, select the lab you want to book. For **Prinshof booking queries**, email [prinshofcbt@up.ac.za](mailto:prinshofcbt@up.ac.za). #### Onderstepoort • View the schedule: Consult the latest OP Faculty Calendar. • Make a booking: Email [oplabs@up.ac.za](mailto:oplabs@up.ac.za). --- ## Hatfield Campus **Bookings:** Follow the [UP Portal booking steps](/software/docs/contact-details#lab-bookings). ### Scheduling Office (SO) - for test weeks and exams. | Name | Phone | Email | | --- | --- | --- | | Valeriette De la Pierre | 012 420 2134 | [valeriette.delapierre@up.ac.za](mailto:valeriette.delapierre@up.ac.za) | ### ITS contacts #### CBT Labs 1, 2 and 3 Location: Informatorium (IT Building) | Name | Phone | Email | | --- | --- | --- | | Sara Masilela | 012 420 5353 | [sara.masilela@up.ac.za](mailto:sara.masilela@up.ac.za) | | Phindile Mathibela | 012 420 5146 | [phindile.mathibela@up.ac.za](mailto:phindile.mathibela@up.ac.za) | #### Coloured Labs Location: Informatorium (IT Building) | Name | Phone | Email | | --- | --- | --- | | Zanele Silala | 012 420 3822 | [zanele.silala@up.ac.za](mailto:zanele.silala@up.ac.za) | | Nelson Modiba | 012 420 6855 | [nelson.modiba@up.ac.za](mailto:nelson.modiba@up.ac.za) | | Murendeni Rasilalume | 012 420 3844 | [murendeni.rasilalume@up.ac.za](mailto:murendeni.rasilalume@up.ac.za) | #### Open Labs Location: Informatorium (IT Building) | Name | Phone | Email | | --- | --- | --- | | Daniel Smit | 012 420 3584 | [daniel.smit@up.ac.za](mailto:daniel.smit@up.ac.za) | #### AIM Labs Location: Technical Services Building | Name | Phone | Email | | --- | --- | --- | | Chris Pelser | 012 420 6793 | [chris.pelser@up.ac.za](mailto:chris.pelser@up.ac.za) | | Keele Boikanyo | 012 420 5354 | [keele.boikanyo@up.ac.za](mailto:keele.boikanyo@up.ac.za) | | Lindelo Ngece | 012 420 3662 | [lindelo.ngece@up.ac.za](mailto:lindelo.ngece@up.ac.za) | ### EI support Location: IT Building | Name | Phone | Email | | --- | --- | --- | | Gaby Pretorius | 012 420 4301 | [gaby.pretorius@up.ac.za](mailto:gaby.pretorius@up.ac.za) | For accessibility support and concessions, see [ADIS](/software/docs/contact-details#accessibility-support-and-concessions). --- ## Groenkloof Campus **Bookings:** Follow the [UP Portal booking steps](/software/docs/contact-details#lab-bookings). ### ITS contacts #### Groenkloof laboratory and IT Labs Location: Aldoel Building | Name | Phone | Email | | --- | --- | --- | | Hlekane Ngobeni | 012 420 2004 | [hlekane.ngobeni@up.ac.za](mailto:hlekane.ngobeni@up.ac.za) | | Rest Mabunda | 012 420 5202 | [rest.mabunda@up.ac.za](mailto:rest.mabunda@up.ac.za) | ### EI support Location: IT Building | Name | Phone | Email | | --- | --- | --- | | Gaby Pretorius | 012 420 4301 | [gaby.pretorius@up.ac.za](mailto:gaby.pretorius@up.ac.za) | For accessibility support and concessions, see [ADIS](/software/docs/contact-details#accessibility-support-and-concessions). --- ## Prinshof Campus **Bookings:** Follow the [UP Portal booking steps](/software/docs/contact-details#lab-bookings). **Booking queries:** prinshofcbt@up.ac.za ### ITS contacts #### Blue Lab Location: Prinshof IT Laboratory | Name | Phone | Email | | --- | --- | --- | | Thomas Mogale | 012 319 2464 | [thomas.mogale@up.ac.za](mailto:thomas.mogale@up.ac.za) | | Ilze Chomse | 012 319 2478 082 804 4757 | [ilze.chomse@up.ac.za](mailto:ilze.chomse@up.ac.za) | #### Green Lab Location: Prinshof IT Laboratory | Name | Phone | Email | | --- | --- | --- | | Lorraine van Wyk | 012 356 3283 | [lorraine.vanwyk@up.ac.za](mailto:lorraine.vanwyk@up.ac.za) | | Raymond Mukwevho | 012 356 3548 | [raymond.mukwevho@up.ac.za](mailto:raymond.mukwevho@up.ac.za) | #### HWS Lab Location: 6th floor, HW Snyman Building | Name | Phone | Email | | --- | --- | --- | | Vuyiswa Maupa | 012 356 3339 | [vuyiswa.maupa@up.ac.za](mailto:vuyiswa.maupa@up.ac.za) | ### EI support Location: Tswelopele Building | Name | Phone | Email | | --- | --- | --- | | Nomathemba Ngcobo | 012 356 3076 | [nomathemba.ngcobo@up.ac.za](mailto:nomathemba.ngcobo@up.ac.za) | | Yolanda Kweyama | 012 356 3075 | [yolanda.kweyama@up.ac.za](mailto:yolanda.kweyama@up.ac.za) | | Gretchen Jacobs | 012 356 3074 | [gretchen.jacobs@up.ac.za](mailto:gretchen.jacobs@up.ac.za) | | Lethabo Phefadu | 012 356 3077 | [lethabo.phefadu@up.ac.za](mailto:lethabo.phefadu@up.ac.za) | For accessibility support and concessions, see [ADIS](/software/docs/contact-details#accessibility-support-and-concessions). --- ## Onderstepoort Campus **Bookings and schedule:** See the [Onderstepoort booking information](/software/docs/contact-details#onderstepoort). ### ITS contacts #### CBT laboratory Location: Arnold Theiler Building | Name | Phone | Email | | --- | --- | --- | | Dewald Maartens | 012 529 8044 | [dewald.maartens@up.ac.za](mailto:dewald.maartens@up.ac.za) | ### EI support Location: Lesedi Complex, Ground floor | Name | Phone | Email | | --- | --- | --- | | Mark Sias | 012 529 8409 | [mark.sias@up.ac.za](mailto:mark.sias@up.ac.za) | | Velly Nkosi | 012 529 8323 | [velly.nkosi@up.ac.za](mailto:velly.nkosi@up.ac.za) | --- ## Accessibility support and concessions ### ADIS contacts #### Hatfield Campus — computer and individual labs Location: Old Chemistry Building, Entrance 1–4 | Name | Role or Faculty coverage | Phone | Email | | --- | --- | --- | --- | | Veronica Israel | Unit Head | 012 420 3042 | [veronica.israel@up.ac.za](mailto:veronica.israel@up.ac.za) | | Juan Erwee | Manager | 012 420 4281 | [juan.erwee@up.ac.za](mailto:juan.erwee@up.ac.za) | | Tshegofatso Kenalepe | Humanities, Law, Education, Natural and Agricultural Sciences | 012 420 6839 | [t.kenalepe@up.ac.za](mailto:t.kenalepe@up.ac.za) | | Simon Sikhosana | Engineering, Built Environment & IT, Economic and Management Sciences, Health Sciences | 012 420 2582 | [simon.sikhosana@up.ac.za](mailto:simon.sikhosana@up.ac.za) | | Mashooda Sedibeng | Division administrator | 012 420 2064 | [mashooda.sedibeng@up.ac.za](mailto:mashooda.sedibeng@up.ac.za) | > [!NOTE] > ### Register with ADIS > > 1. Complete the [ADIS registration form](https://docs.google.com/forms/d/e/1FAIpQLSfKO3qHFR8TFzTKaNDW0-KV9BAtt3Q1P9GNUZ7BjpYmqmQssw/viewform?usp=header). > > 2. Upload your medical certificate under **Supporting Documents**. > [!NOTE] > ### Send your concession letter > > Students must send their concession letter to the module coordinator or lecturer. ## Related - [Assessment Submission Guidelines](/deadlines.md)